At OSAM TOUR, we are committed to protecting the privacy and security of our website visitors and customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website.
Information We Collect
When you visit our website, we may collect certain information about you. This may include your name, email address, phone number, and any other information you provide to us voluntarily through contact forms or account registration.
Additionally, we may automatically collect certain information about your visit to our website, such as your IP address, browser type, referring website, pages viewed, and the dates/times of your visit. We may also use cookies or similar technologies to enhance your browsing experience and collect additional information about your preferences and usage patterns.
Use of Information
We use the information we collect to provide and improve our services, communicate with you, and personalize your experience on our website. Specifically, we may use your information for the following purposes:
- To respond to your inquiries, comments, or requests submitted through our contact forms.
- To process and fulfill your bookings and reservations.
- To send you important updates, notifications, and promotional materials related to our services.
- To improve our website functionality, user experience, and customer service.
- To analyze and understand trends, usage patterns, and preferences of our website visitors and customers.
Legal Basis for Processing Personal Data (EU Users)
If you are located in the European Union (EU), we collect and process your personal data based on the following legal bases:
- Performance of a Contract: We may process your personal data to fulfill our contractual obligations, such as processing your bookings or reservations.
- Legitimate Interests: We may process your personal data based on our legitimate interests, such as improving our services, communicating with you, and protecting our legal rights.
- Consent: We may rely on your consent to process certain types of personal data, such as sending you marketing communications. You have the right to withdraw your consent at any time.
Data Security
We take the security of your personal information seriously and employ industry-standard measures to protect it against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Disclosure
We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business activities, or providing services on our behalf. These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
We may also disclose your information if required by law, to enforce our website policies, or to protect our rights, property, or safety, as well as the rights, property, or safety of others.
Third-Party Links
Our website may contain links to third-party websites or resources that are not owned or controlled by OSAM TOUR. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
Your Choices and Rights
You have the right to access, update, and correct the personal information we hold about you. If you would like to exercise these rights or have any questions or concerns regarding our Privacy Policy, please contact us using the information provided below.
GDPR Rights (EU Users)
If you are located in the European Union (EU), you have certain rights under the General Data Protection Regulation (GDPR) regarding your personal data:
- Right of Access: You have the right to request access to your personal data and obtain information about how it is processed.
- Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You have the right to request the restriction of processing of your personal data under certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible.
- Right to Object: You have the right to object to the processing of your personal data under certain circumstances.
- Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.
To exercise your GDPR rights or if you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at:
Email: info@osamtour.com
Effective Date: 27 MAY 2023
